Return/Refund Policy
Please read our Return and Refund Policy carefully before making a purchase from First Used Auto Parts. This policy outlines the procedures and conditions for returning items and requesting refunds.
1. Return Conditions:
- Items that have been modified or disassembled for testing purposes will not be eligible for return.
- Returns of items that are not the original part shipped will not be refunded.
- Parts are uniquely identified by markings on the part.
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2. Return Process:
- To initiate a return, you must fill out the RMA Form (Return Merchandise Authorization Form).
- All issues must be reported in writing via mail, email, or fax to verify a problem with a particular part or installation.
- If you receive a damaged or incorrect part, please notify our customer service department immediately. Do not send the part back before receiving an RMA.
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3. Return Shipping:
- Returning the part is the responsibility of the customer, and First Used Auto Parts must be provided with a return tracking number when the item is returned.
- The item must be returned within 7 business days of receiving the RMA.
- The return address will be provided when you contact us. Parts must be returned to the location address provided upon receiving the RMA.
- Items returned to First Used Auto Parts will be forwarded to the correct address listed on the RMA instructions, at the customer's expense.
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4. Refund Process:
- Once the item is returned and inspected, a full refund of the original purchase price or a replacement part will be issued.
- Customer refunds are processed after the returned part has been verified and inspected.
- Initial shipping costs will not be refunded.
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5. Warranty Information:
- Our standard warranty period is 30 days, starting from the date of delivery of the part.
- Parts must be installed within 10 business days from the date of delivery to be eligible for warranty coverage.
- We do not cover any storage fees, but we do cover labor costs.
- Repair costs of accessories sold with the part are not covered by the warranty.
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6. Engine Assembly Warranty:
- Engine assemblies are guaranteed to be in good working condition, with warranty coverage limited to the long block only.
- Accessories such as manifolds, gaskets, seals, hoses, oil pan, timing belts and covers, fuel injection or carburetor are excluded from the warranty.
- High-wear parts such as the water pump, distributor cap, spark plugs, wires, and timing chain may require replacement and are not covered by the warranty.
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7. Transmission Warranty:
- Transmissions are guaranteed to be in good working condition, with gears shifting properly and no slipping. Accessories are not warrantied.
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8. Restocking Fees:
- Parts refused at the time of delivery are subject to a 30% restocking fee, and the shipping costs will be borne by the customer.
- Orders cancelled after placement, or incorrect parts ordered by the customer, are subject to a 30% restocking fee.
- If a defective part is provided to the customer, a replacement will be issued based on availability, or the paid amount will be refunded after deducting the shipping costs.
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If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team for assistance.
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